Privacy Policy

We collect information necessary to process local store deliveries, maintain account roles, and keep delivery records accurate and secure.

A. Merchant & Shop Information

• Account & Business Data: Store/shop name, contact person name, business phone number, email address, physical store address, operational area, and government-issued ID.
• Permanent Security Records: Government IDs are collected and retained permanently for security, identity verification, fraud prevention, and platform safety.
• Order Details: Information regarding items ordered, recipient names, delivery addresses, order amounts, and order notes.

B. Customer & Recipient Information

• Delivery Information: Name, phone number, and physical drop-off address or location details provided by the shop or customer to fulfill deliveries.

C. Device & Technical Information

• Usage & Log Data: Device model, operating system version, app interactions, IP address, system crash logs, and network performance data.

Note on Location Data: Blez does not collect, monitor, or transmit continuous background GPS location tracking. Location data is strictly limited to the physical address details entered for order fulfillment and status updates manually selected during delivery.

We use the collected data for the following purposes:

• Order Processing & Fulfillment: Managing order status updates from dispatch to drop-off.
• Identity Verification & Security: Verifying shop owner/merchant identity and permanently maintaining identity records for safety, anti-fraud, and compliance purposes.
• Communication: Sending status notifications, order updates, or customer support responses via phone calls, SMS, or in-app messaging.
• Platform Operations: Managing shop accounts and administrative control panels.
• Service Improvement & Security: Diagnosing technical issues, detecting fraud, maintaining server security, and optimizing delivery operations.

We respect your privacy and do not sell, rent, or trade personal data to third parties for marketing purposes. We share data only under the following circumstances:

• Between Platform Users: Essential order details (e.g., recipient address, shop contact, order status) are shared to complete delivery.
• Service Providers: We may share necessary data with reliable third-party service providers (such as cloud hosting providers, SMS gateways, and analytics tools) who assist us in operating the platform under confidentiality obligations.
• Legal Requirements: We may disclose information—including retained identity records—if required to do so by applicable laws, regulations, legal process, or governmental requests to protect the rights, safety, and security of Blez, our users, or the public.

• Data Protection: We implement appropriate technical, administrative, and physical security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
• Data Retention:
  • General Records: Store, delivery, and general operational records are retained for as long as necessary to fulfill operational, legal, tax, or administrative requirements.
  • Government ID Records: Account holder identity documents and government IDs are retained permanently for ongoing security, fraud prevention, audit verification, and platform protection, even after service contracts conclude or accounts become inactive.
  • Account Deletion: Account operational data can be deleted upon official request when active service contracts conclude, subject to legal obligations and our permanent identification retention policy for safety and security.

Depending on your role (Shop or Customer), you have the right to:

• Access & Rectification: Review and update your profile information through your settings or by contacting administrative support.
• Account Deletion: Request the deletion or deactivation of your account and related operational data, subject to outstanding order obligations, legal requirements, and permanent identity verification policies for security.
• Notification Preferences: Adjust SMS or push notification settings for non-essential communications.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a minor without verification of parental consent, we will promptly delete that information.

We may update our Privacy Policy periodically to reflect changes in our practices or applicable legal regulations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or through an in-app notice.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Platform Name: Blez post
• Email: info@blezpost.com
• Phone / Support: +964 773 306 9696